![]() ![]() I suggest staff receive training on customer service strategies to make the most of the hotel's attributes (and to minimize shortcomings). She was unswayed and instead pushed back by telling me there would be a charge for a late check-out. (In all of my previous stays I also was able to check out at noon although check out is 11.) I mentioned that there should be a note in my record that my confirmed reservation was not honored and that this was an opportunity to provide excellent customer service given the hotel's failure to live up to the reservation. In the morning when I spoke with Kiara at the front desk, I was told I could check out at noon. The desk agent said should out a note in my record and to ask the morning staff for a late check-out and/or other compensation. The new room did not have the specific features of the room I booked but they assured me the a new rate was applied - the new rate was $8 less then the confirmed rate. I was told my confirmed room reservation for a specific room type was not available and that, without notification or consent my reservation had been modified. When I arrived, I waited 25 minutes in line to check in. I felt compelled to write a review because on this stay it seems like everything the hotel struggles with converged. I have stayed here a few times over the years and each time it has been a mixed bag. Hotels near Abram Friedman Occupational School.Hotels near Los Angeles Trade-Technical College Los Angeles, CA.Hotels near Southern California Institute of Architecture.Hotels near United Education - Huntington Park, CA.Hotels near Marinello School of Beauty - Bell, CA.Hotels near California State University, Los Angeles.Hotels near National Polytechnic College.Hotels near 103rd St/Watts Towers Station.Hotels near Beit Lechem Messianic Jewish Congregation.Hotels near Columbia Memorial Space Center.Hotels near Studio Movie Grill (Downey).Embassy Suites by Hilton Los Angeles Downey Rooms.Embassy Suites by Hilton Los Angeles Downey Pool.Embassy Suites by Hilton Los Angeles Downey Features.Hotels near Embassy Suites by Hilton Los Angeles Downey. ![]()
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